Stress Counselling and Management
The Centre offers a range of stress counselling and Employee Assistance (EAP) Services to its customers including:
- CCP Direct - Telephone advice and support - a specialist counselling service
- Key person support - a psychological support programme for key personnel
- Assessment - a psychological assessment and report service
- Stress management - a range of courses for managers
What is CCP Direct?
- A telephone-based advice and support service
- A service to maximise the emotional well-being and productivity of all staff
- A valuable management tool optimising the efforts of the Human Resources, Health and Safety and Occupational Health functions
What are the Benefits for the Employer?
- Staff recognition
- Provision of a clinically validated service
- Increased employee well being
- Management data
- Compliance with Health and Safety expectations
- An aid to recruitment and retention
What are the Benefits for the Employee?
- Immediate access to support around the clock
- A confidential service from trained advisors
- Support via a proven clinical model
- A face-to-face service if clinically indicated
- Practical help from their employer
A proven clinical model
- A ‘Two Plus One’ session model
- A brief, problem-focused, solution-driven approach
- Aiming for a speedy return to normal functioning
- Avoiding dependency
The ‘Two Plus One’ session model (Assessment & Planning, Review, Follow-Up) is cognitive in nature. Research shows that similar success rates are shown with three session as 16 session models. This model can be delivered over the telephone, supported by appropriate literature, in all but the most specialised cases. Where long-term treatment is needed, a referral will be made to the appropriate resources.
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Management Information
All counsellors make confidentiality an absolute. However, a business cannot change its environment positively if it does not have feedback, and there may be those in the workplace who need to be involved in an individual’s recovery. We provide:
- Reporting frequency to suit the customer
- CCPD or bespoke reporting format
- Trend/problem area identification
- Detailed data breakdown
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Data Breakdown
- Call volumes and timing
- Geographical origin of calls
- Nature of problem
- Nature of impact of problem
Additional Features
- Dedicated help line number
- Advice on promotional material
- Optional Freephone service
- Optional Legal Advice Line
- Optional debt advice service
- Call origin data breakdown
Key Person Support
Key Person Support is a psychological support and development programme for key personnel in whom the company wishes to invest particular time and resources in supporting.
This may involve key individuals undergoing a particular crisis or problems, of those who need an element of life coaching. It employs an expanded version of the 2 + 1 model.
Assessment
CCP’s expert psychological assessment and reporting service is available to assist employees with long-term sickness problems or work related stress problems. The reports clearly assess the issues of:
- Diagnosis
- Causation
- Prognosis
- Treatment required
Such reports will help HR and personnel departments form a clear understanding of a staff member’s difficulties, if psychological in nature, and decide how to proceed. The report will indicate whether CCP can assist the person in the short term, whether longer term treatment by local resources will be necessary, or whether existing assistance is adequate.
Stress Management
CCP provides a range of courses for managers to enable them to manage stress in themselves and their staff. CCP has developed the concept of the Stress Defuser a selected and trained manager able to detect and respond to stress reactions amongst staff.
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