Usage Data

All counsellors make confidentiality an absolute. However, a business cannot change its environment positively if it does not have feedback, and there may be those in the workplace who need to be involved in an individual’s recovery.

CCP Direct naturally respects individual client confidentiality. However, we seek to work as closely as we can with key workplace recovery stakeholders, with the client’s agreement. We seek to provide as much statistical feedback as possible to identify problem areas and trends, which should facilitate the company’s consideration of its work environment to reduce stress/absenteeism etc.

Typical CCP Direct usage data:

The following charts display data collected from Jan 1 to December 2004 in an organisation of 13,000 staff.

As will be seen, the bulk of problems reported (68%) are work-related issues. In this organisation the annual take up of service of 4%.

Five per cent of callers received face-to-face counselling on a need-assessed basis.

Of the work related problems:

• 44% involved role problems
• 28 % involved communication problems
• 19% involved dignity at work issues
• 9 involved work environment problems

The sources of work-related communication problems are set out in the table above and the sources of work related role problems in the table below.

Fifty two percent of the personal and family problems reported were relationship issues.

The symptoms reported by callers are given in the table below: