Training Courses

Training Courses

CCP’s clinical work is based on partnership with the customer organisation. To have an organisation such as CCP engaged with a business is only part of the solution. Awareness raising and skill enhancement within the organisation itself is essential both to pre-empt issues with which CCP might become involved or to effectively complement CCP’s work.

Our courses fall into two main areas – crisis support and stress management:

• Crisis support
• Defusing
• Telephone Defusing
• Critical Incident Intervention
• Planning Incident Response
• Breaking Bad News
• Trauma and Education
• Stress management
• Managing Stress at Work
• Stress Awareness for Supervisors
• Counselling and Listening Skills
• Stress Defuser

Our most popular courses are aimed at the managers or other staff who would be the first to offer support to colleagues who had been affected by a potentially traumatic incident. They are short, pragmatic and jargon-free events that address the crucial issues of psychological trauma and effective response. The consultants who deliver this training frequently use the material covered in their clinical work. This training consistently receives excellent feedback and can be tailored to your organisation’s specific needs. It is not primarily about technical or organisational issues - it is about caring for people.

Kevin Tasker

Defusing

The purpose of this one-day workshop is to inform and prepare those managers or personnel who offer support to staff and/or customers immediately following critical incidents.

The first part of the day is about the reactions of ordinary people in the immediate aftermath of an incident, and over the following weeks. A theoretical model is then presented to help you recognise the typical symptoms of post-traumatic stress so that you can reassure yourselves and others that these are normal reactions or detect reactions which are developing adversely.

The partnership in care between your company and the Centre is examined during the day. Your part is called ‘defusing’ since you act to defuse the emotion of the immediate situation and give a clear message of concern from the organisation. This training will give you insight and information about your role and of possible reactions of yourself after completing this work. Defusing skills will be actively practiced in role-play. The workshop concludes with a brief presentation of our intervention model, its objectives and methods. The Centre’s organisational system is also described.

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Telephone Defusing

Similar to the defusing workshop, the purpose of this one-day workshop is to inform and prepare those personnel whose task it is to offer telephone support and information to relatives, friends of customers and staff immediately following critical incidents.

This course will allow personnel to feel more confident and more able to work with emotional callers. It will enable them to be sensitive and yet focus the caller on giving the facts and details necessary when an incident is reported.

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Critical Incident Intervention

This two-day course includes the learning contained in the Defusing workshop described above. While the defusing course focuses on the immediate support to be provided by key personnel, this course includes a second part which focuses on an effective clinical crisis intervention model with groups and individuals, which helps people to understand their experiences and helps in the recovery process.

Martin Alderton

The workshop is for social workers, psychologists, health authority staff and other persons employed in the helping agencies. They need not have previous experience of dealing with traumatic situations. An experience of group work is helpful.

The course objectives are:

• To be able to understand the nature of crisis and emotional trauma
• To be able to understand the skills necessary to contain reactions in the immediate aftermath of an incident and prepare traumatised personnel for the following psychological intervention
• To be able to implement a critical incident intervention process according to best practice
• To be able to recognise and respond to the need for support workers to receive their own support

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Planning Incident Response

The aim of this two-day course is to give managers insight and information to assist them in planning their response to the psycho-social needs of people following a major incident or disaster.

Areas covered include:

• Session One
  This looks at normal human reactions to trauma and what psychological survival actually means.
• Session Two
  This includes: How to organise for disaster. The need for a ‘core preparedness’. The role of disaster workers. Planning issues and structures
• Session Three
  This includes: How staff may react in the face of horror and destruction. Stress modulators in disaster support work.
• Session Four
  The way forward (small group work).

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Breaking Bad News

This one-day course teaches individuals the interpersonal skills necessary to communicate bad news with understanding, sensitivity and clarity. It enables them to develop awareness of what is required when communicating and disclosing information about highly emotive and challenging situations. It also enhances skills and competencies to communicate difficult issues with greater ease and confidence. A second day (about three months later) incorporates this learning into role-play situations, drawing on the delegates’ own experiences.

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Trauma and Education

This course concerns caring for colleagues, children and the community following critical incidents and is a version of the Critical Incident Intervention course specially aimed at those working for Local Education Authorities.

Agenda Day One

• AM
  • Introduction
  • The Nature of Crisis – Impact
  • The Nature of Crisis – Aftermath
  • Post Traumatic Stress Disorder
  • Best practice
  • Defusing – The Role
• PM
  • Defusing, first contact - Practice
  • An introduction to psychological intervention (Clinical intervention)
  • Looking after survivors
  • Finish

Agenda Day Two

• AM
  • Introduction
  • Emphasise the Nature of Crisis
  • Psychological intervention
    (an example – practice)
  • Contingency plans
• PM
  • Psychological Intervention – Practice
  • Looking after yourself
  • Plenary
  • Finish

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Managing Stress at Work

Stress is an unpleasant and unwanted reaction to excessive pressure and demands that exceed our ability to cope. It is a human reaction, not a feature of the environment and recognising this opens the way to change. It is a set of physical reactions, thoughts, emotions and behaviours.

Most work situations involve pressure and this pressure can be positive; a certain amount of pressure is useful and even necessary. It can help spur us on, focus our concentration and help us "get the job done". Human beings cope with pressure by assessing the situation and organising their resources. We “problem solve”. However, if demands and pressure exceed our ability to cope, the resulting stress can lead to a range of problems.

You can control the effects of too much pressure and avoid stress by

• understanding how stress affects your body, thoughts, feelings and behaviour
• organising your resources to cope with situations better.

This two-day course addresses the above points. It is experiential – delegates learn about stress and its management by working on their own stress. Anybody would benefit from attending this course, although it would be particularly useful for managers and staff groups.

The course covers:

• What is stress?
• What does it do to us?
• Personal sources of stress
• How do we recognise it in staff?
• Coping strategies
• Assertiveness - a key to effective stress management
• Stresses specific to the manager’s role
• Action plans

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Stress Awareness for Supervisors

This one-day workshop looks at the nature of workplace stress, the problems your staff face and what can be done about them. It is aimed at managers, who, after attending, will have gained a greater understanding of the nature, sources and effects of stress. They will be able to understand how to recognise stress in their staff, and they will have looked at both personal and organisational strategies.

Pressure and stress will affect managers in two ways:

• They will have their own particular pressures and stresses, unique to them and their job.
• They will be aware of and have to deal with the stress of colleagues or those whom they manage. Staff may come to managers and ask for help, or managers may suspect that they are experiencing problems and have to approach them.

This particular workshop is designed to:

• Help managers spot stress in colleagues
• Assist managers in talking to staff who have stress-related problems
• Assist managers to help them plan what to do next
• Help managers to decide whether there are things they can do directly to assist their colleagues

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Counselling and Listening Skills

The purpose of this one-day workshop is to inform and prepare those managers of HR personnel who offer support to staff in relation to issues at home or work.

These may include:

• Personal problems
  Relationships, family problems, money worries
• Personal trauma
• Redundancies
  Related anxiety and general advice
• Sensitive issues
  i.e. problems with colleagues, personal hygiene etc
• Return to work interviews
  Discussing serious illness etc
• Stress
  Work related or personal
• Bullying
• Disciplinaries
• Substance abuse
• Career advice
  e.g. relating to an employee who feels they are in the wrong job after a disciplinary procedure for work related performance
• Witnessing a crime or being a victim of a criminal act
• Accidents, sudden deaths, and personal attacks

The course is based on our experience of helping people through defusing techniques and uses a similar mode of intervention. It is expected that delegates have an understanding of counselling skills, although formal training and qualifications in this area are not essential.

The first part of the day is about the reactions of ordinary people in the aftermath of an incident. A theoretical model is then presented to help you recognise the typical symptoms of stress.

The course concerns looking at the way in which managers can defuse the emotion of the immediate situation and give a clear message of concern from the organisation. This training will give you insight and information about your role and of possible reactions of yourself after completing this work. The course offers a model of best practice, its objectives and methods and you will be given information that backs up important areas of course content.

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Stress Defuser

The Stress Defuser course combines many of the aspects of the Stress Awareness and Counselling and Listening Skills course into a full knowledge and skills course, enabling key managers to become an important part of any workplace-based stress management programme.

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